Online learning
Learn at your own pace
Beginner
No knowledge required
Reinforcement and practice
For sustainable knowledgeOnline learning
Learn at your own paceBeginner
No knowledge requiredReinforcement and practice
For sustainable knowledgeOnline learning
Learn at your own pace
Asserting your Rights as a Consumer
Practice fulfilling your civic obligations, respecting your commitments and asserting your rights in an informed manner. To feel more relaxed and confident!
How does the law protect you as a consumer?
What types of warranties can cover your purchases?
What steps should I take to settle a dispute with a retailer?
Have you bought a defective product or been charged for a service you didn't ask for? As a consumer, you have rights. To assert them, you need to understand how the law protects you... and how to react in the event of a problem.
Identify the main rights and responsibilities of consumers and merchants
Identify the situations in which you can seek redress
Understand the warranties that protect your purchases
Follow the right steps to settle a dispute with a merchant
